FAQ

The experience is an indoor experience so the weather does not affect our event. You will only be in the outdoors in the carpark and for the walk to the covered waiting area. Finally when you are finished you will be walking to your car so bring suitable clothing for the weather.

We can change the date and time of your tickets but we need a minimum of 24 hours notice. A 5 Euro change of booking fee applies. Tickets can not be changed later than 24 hours in advance of the day of your booking.

The experience is mainly indoors – but hey it’s December – dress warm! A comfortable pair of shoes is essential and a warm coat for the waiting area.

All available dates and time slots are on our website www.northpolecork.com. However we have noticed that people using old versions of the browser Internet Explorer are having difficulty booking. If you are unable to see our booking dates or unable to book try changing your browser to Google Chrome or Safari.

Please note that as time slots fill up there may only be 1 or 2 spaces available in a time slot – as a result you may be unable to book in your family. We would recommend trying another date and time if you experience this issue. If you select any ticket type you will be able to see how many spaces are left in any particular time slot,

If you experience any issues please call us at 021 2428868 or email: headelf@northpolecork.com.

We limit each time slot to 24 people approx. so you might be selecting a time that is nearly full. Try another time or date or call our booking line at 021 2428868 and we will select a time that is available for you.

We wish to let you know that we are an Elf Experience rather than a grotto event. The focus of the Outpost is the interaction with our Cork Elves in a series of “panto” style rooms. For 2019 the rooms include; The North Pole Post Office, Toy Building School, The Pine Elves Christmas Tree Elforation Room, Mrs Claus’ Cookie Kitchen, The Head Elf office, followed by a short visit to Santa. Santa will will then invite each family to visit his Elf in the Toy Shop where you are invited to select your own gift (unwrapped). Each gift is suitable for a wide range of ages and personalities! Santa prefers not to take any personal information about you and your family.

If you have an important personal message for Santa we ask you to mention this to one of our elves in Santa’s room. We can not always guarantee that the message will be passed on by our elves but we will certainly do our very best to help! Unfortunately we can not communicate messages left by email or otherwise.

Our experience offers an ASD friendly times on the 11th & 12th of December 2019. These bookings can only be booked over the phone 021 242 8868, pre-booking is essential. For our ASD friendly time, we have a booklet outlining our experience so you can prepare for your visit. Please find it on our ASD Friendly page, ready to download. We also make a number of adjustments to the experience to make the Outpost more suitable to your family’s needs. This is detailed in our booklet. We welcome all guide and assistance dogs. For further information contact 021 242 8868 or email bookings@northpolecork.com

Secret Location

Directions from the Jack Lynch Tunnel roundabout:

Take the road to Midleton
Go straight on the motorway and take the second exit Fota / Carrigtwohill
Take the last exit on the first roundabout – road to Fota
Take first exit on next roundabout – Fota / Cobh
Follow the road and pass Fota on your right
Go over the bridge and take the left turn
Follow the road taking the signs to Cobh
After you come down a winding hill you will see a major crossroads with red benches (Please note this turn is before the Apple Green Petrol station / Lidl / SuperValu)
Take the left turn signposted for Cuskinny
Go straight along this road for 2 kms until you get to a T-junction
Take a left turn here for Marlogue
Go over the small humped bridge about 150 metres and The Cork North Pole Outpost is the next left!

Directions from Cross River Ferries (Glenbrook – Carrigaloe):

Come off the Ferry in Carrigaloe and take a right
Follow the road 100 yards and take the first left signposted Rushbrooks Links / Ballymore
Follow the road under the railway bridge and veer left
This road continues for over a mile and will pass through a crossroads
Continue straight all the way to Cuskinny until you get to a T-junction
Take a left turn here for Marloag
Go over the small humped bridge about 150 metres and The Cork North Pole Outpost is the next left!
Welcome!

Our experience is not like a regular visit to Santa! We are an interactive Elf Experience where the Elves and their work in The Outpost is a big part of your visit. The final part of your experience will include a short family visit with Santa. After this each child will visit the Toy Shop where they will get to select their own toy as a special gift from Santa.

Yes. In The Pine Elves Christmas Tree Elforation Room every child will make an elforation. This year it will be a Christmas decoration which every child can bring home as a keepsake of their visit to The Cork North Pole Outpost.

Yes – you are most welcome to take your own photos or videos. There will also be an Elf photographer on hand and these photos will cost an additional €10 but this is totally optional. We also offer discounts for more than one photo purchased per family.

No – Our Elf photographer will be on hand to take photographs that will cost €10 for one and €15 for two but this is totally optional. You are most welcome to take your own photos or videos.

Your letter for Santa if you wish to post it at the Elf post office, and of course your booking reference. You don’t need to print your booking reference you simply need to quote your booking name. Please ensure to arrive 15 mins before your booking time as the time on your booking is the time you go into The Outpost.

Want to make a weekend of it? Come to Cork and enjoy the best of what Cobh and Cork has to offer. Here is a list of locations to stay in if you are visiting Cobh and Cork. We can’t wait to see you at the Cork North Pole Outpost Experience! Cobh, Heritage Town: Gilberts Townhouse 
The Commodore Hotel
WatersEdge Hotel
Bellavista Hotel
Knockeven House Hotel
The Elmville
Nyali Lodge
Abhaile B&B
Ard na Laoi
Ardeen B&B
Traveling time to The Cork North Pole Outpost Experience: 5-7 minutes by car Great Island and Little Island: Fota Island Resort The Radisson Blu Traveling time to The Cork North Pole Outpost Experience: 10-15 minutes by car Cork City: The Imperial Hotel Hayfield Manor The Clarion Hotel Silver Springs Moran Hotel Traveling time to The Cork North Pole Outpost Experience: 15-20 minutes by car Please also find a link to a list of other accommodation options for East Cork: The Ring of Cork

The Outpost is a 75 -90 min theatrical production and therefore has limited capacity. For each booking time only a few families can enter our magical Elf world. The Elves make sure we do it this way so you can have time with the Elves at the Outpost (when they are not busy making toys…!). Each tour runs every 15 minutes and can only be booked in advance online or on the Elf telephone.

The Cork North Pole Outpost Experience is an immersive theatrical experience for the whole family to enjoy together. Much like going to see a performance in the theatre there is a charge for adults. As well as the theatrical experience adults will also receive a yummy hot drink and a tasty treat from Mrs Claus’ kitchen! We very much encourage adults to get involved and become part of an experience that will celebrate the magic of a child’s belief in Father Christmas and create memories for all the family.

Of course! Babies are classified as a child under the age of 12 months. Please note that a baby ticket does not include participation in any of the activities or qualify for a gift. If you wish for your baby to receive a gift from Santa please select the Baby with Present ticket option.

We are happy to discuss group bookings with you. Please email HeadElf@NorthpoleCork.com

The experience finishes after 75-90 minutes. We are happy to recommend a number of venues to bring your group should you wish to make a day of it. Please contact us for more information.

The Cuskinny Cafe is located in the Check-in Festive Pagoda area, serving hot and cold drinks, cakes and hot waffles all day. We will however provide each visitor with a hot drink and cookie from Mrs Claus’ kitchen. Step outside our magical world and Cobh is just 5 minutes away with lots of great restaurants for families.

We advise families arriving just 15 mins before their booking time. Facilities are extremely limited in our wooded waiting area so please try not to arrive too early.

No. Parking is Free.

The time of your booking is the time you enter our Outpost. In the unfortunate event that you are running late each family joins their allocated group where ever they maybe in The Outpost at that particular time. This may result in you missing some of the Outpost rooms. We ask all families to arrive 15 mins in advance of their booking time to ensure this is avoided.

We are lucky to be an indoor event and therefore wet weather conditions do not affect our experience. In the unfortunate event of extreme weather conditions (Red Weather warning), if the Outpost is unable to open it’s doors, a full refund will be provided to all bookings for that time and or date.

In the unfortunate event that you can’t make it to The Outpost, if you cancel more than seven days before your booking date we will be delighted to provide you with a full refund. If you need to cancel less than seven days and up to 24 hours before your booking time we will offer a 50% refund. In the event that we are able to resell your tickets we will provide a full refund. All tickets are also transferable. Just email HeadElf@NorthpoleCork.com.

Yes of course. Just call our helpline at 021 2428868 or email HeadElf@NorthpoleCork.com. Please note an administration charge of 5 Euros applies. Date changes are subject to availability. A minimum of 24 hours notice is required.

The house is fully wheelchair accessible. Some of the car park terrain and paths may be unsuitable for some wheelchairs, however we offer disabled parking close to our check in area. If you need further assistance on the day simple call our helpline at 021 2428868 or give us advance notice of your arrival just email HeadElf@NorthpoleCork.com if you have any other queries.

Directions and travel links