The Cork North Pole Outpost Experience is a 60-75 minute interactive theatrical experience in which children are invited to become Elves-in-training and meet the Cork Elves, Mrs. Claus and Santa Claus. They will visit 4 areas, including the toy workshop where they will help the elves build a toy and Mrs Claus Kitchen where they will decorate their own cookie. Every year the experience is different with new characters and themes. We will be announcing the new areas of our experience in the coming weeks and we will update this section as soon as they are finalised.
We will be assessing the situation closer to the date and following current public health advice guidelines.
We strive to create a new and better experience for all and we thank you for your patience and understanding as we find new ways to maintain and build the magic of Christmas for children and adults alike.
Refunds / Cancellations
More details coming soon.
Please note that the booking fee is non-refundable under any circumstances, this includes being unable to attend due to the cancellation of the event. Due to administration costs, a €1.00 per ticket booking fee is included in the price of all tickets sold. Refunds under any circumstances, only apply to ticket prices and not booking fees. Booking fees are charged at the start of a transaction for services and cannot be refunded by the operator. Please note in buying a ticket you agree to these Terms & Conditions.
In the unfortunate event that you can’t make it to The Outpost, if you cancel more than seven days before your booking date we will be delighted to provide you with a full refund. If you need to cancel less than seven days and up to 24 hours before your booking time we will offer a full credit note to you or a 50% refund.
Change your booking date
Please note we require a minimum of 24 hours notice to be able to transfer your tickets to another date should a date be available. A change of booking fee of 5 Euros applies to all change of bookings. Please call us at 0212428868 or email HeadElf@NorthpoleCork.com.
Due to the high demand for tickets this year there are limited options on alternative booking dates.
Our experience is a full theatrical elf experience with a short visit to Santa at the end. This year Santa is located in an in-door cabin at the end of the experience. For each element of the experience all groupings are systematically rotated through each performance area. No family group is permitted to skip through any area of the experience as it will create time delays and impact on other customers experience.
Please note that as per current COVID 19 government guidelines for indoor visitor attractions we will only be able to welcome patrons who are fully vaccinated or recovered from COVID-19 within the previous 6 months or minors accompanied by an adult. Please bring photo ID and proof of vaccination with you. Our event has outdoor and indoor spaces and similar to a cinema / theatre / concert are required to keep our staff, customers and performers safe.
As per government guidelines we have reduced our capacity to eliminate any large gatherings that may cause concern. We have set up each of our indoor spaces with a pod system. Here a table and bench has been set up for children to sit at a table with parents are standing behind them. This allows families to stay in their own family pods. We have limited each room to 5 pods maximum and reduced our capacity to accommodate this pod system.
For our 2022 experience we have set up outdoor cabins where families will visit Santa in their individual family pod. Due to current government guidelines large groups i.e. more than one family pod, are unable to visit Santa together. Should a family wish to take a photo with Santa as a group of families this can be done outside the cabin and Santa will stand at the doorway.
Should we close due to weather we will announce on our website and Facebook page and will contact you via email. All tickets will be refunded in full or when possible transferred to another date. If you do not have access to these platforms our answering machine will be updated daily with details of the event.
This year some of our experience will be outdoors in covered spaces. We strongly recommend wearing weather appropriate clothing and foot wear. We strongly recommend you avoid wearing high-heels or open toe footwear, water resistant shoes with gripped soles are advised for woodland pathways.
Please note, should the event be open but you decide not to travel we will be unable to refund your ticket.
This year some sections of the experience will be outdoors in the woodland areas of Cuskinny Court, due to this, we recommend you bring appropriate footwear and wrap up warm. If it’s raining waterproof jackets would be strongly advisable. Don’t worry though, there are plenty of areas which offer shelter to keep you warm and dry. Please be aware that despite our best efforts, due to the natural woodland setting, some pathways are steep and can get muddy at times so we would strongly advise you to wear grip soled, water resistant footwear.
We can change the date and time of your tickets but we need a minimum of 24 hours notice. A 5 Euro change of booking fee applies. Tickets can not be changed later than 24 hours in advance of the day of your booking.
All available dates and time slots are on our website www.northpolecork.com. However we have noticed that people using old versions of the browser Internet Explorer are having difficulty booking. If you are unable to see our booking dates or unable to book try changing your browser to Google Chrome or Safari.
Please note that as time slots fill up there may only be 1 or 2 spaces available in a time slot – as a result you may be unable to book in your family. We would recommend trying another date and time if you experience this issue. If you select any ticket type you will be able to see how many spaces are left in any particular time slot,
We limit the numbers in each time slot so you might be selecting a time that is nearly full. Try another time or date or call our booking line at 021 2428868 and we will select a time that is available for you.
We wish to let you know that we are an Elf Experience rather than a solely grotto visit event. The focus of the Outpost is the interaction with our Cork Elves in a series of “panto” style rooms. followed by a short visit to Santa. Santa will will then invite each family to visit his Elf in the Toy Shop where you are invited to select your own gift (unwrapped). Each gift is suitable for a wide range of ages and personalities! Santa prefers not to take any personal information about you and your family.
If you have an important personal message for Santa we ask you to mention this to one of our elves in Santa’s room. We can not always guarantee that the message will be passed on by our elves but we will certainly do our very best to help! Unfortunately we can not communicate messages left by email or otherwise.
Every year we offer some ASD friendly times. This year they will be available on Friday December 17th. These bookings can only be booked over the phone 021 242 8868 as they are not available to purchase online. Pre-booking is essential. For our ASD friendly time, we have a booklet outlining our experience so you can prepare for your visit. This will be available in the coming weeks. We also make a number of adjustments to the experience to make the Outpost more suitable to your family’s needs. This is detailed in our booklet. We welcome all guide and assistance dogs. For further information contact 021 242 8868 or email firstname.lastname@example.org
Our Postcode is P24R623
Directions from the Jack Lynch Tunnel roundabout:
Take the road to Midleton
Go straight on the motorway and take the second exit Fota / Carrigtwohill
Take the last exit on the first roundabout – road to Fota
Take first exit on next roundabout – Fota / Cobh
Follow the road and pass Fota on your right
Go over the bridge and take the left turn
Follow the road taking the signs to Cobh
After you come down a winding hill you will see a major crossroads with red benches (Please note this turn is before the Apple Green Petrol station / Lidl / SuperValu)
Take the left turn signposted for Cuskinny
Go straight along this road for 2 kms until you get to a T-junction
Take a left turn here for Marlogue
Go over the small humped bridge about 150 metres and The Cork North Pole Outpost is the next left!
Directions from Cross River Ferries (Glenbrook – Carrigaloe):
Come off the Ferry in Carrigaloe and take a right
Follow the road 100 yards and take the first left signposted Rushbrooks Links / Ballymore
Follow the road under the railway bridge and veer left
This road continues for over a mile and will pass through a crossroads
Continue straight all the way to Cuskinny until you get to a T-junction
Take a left turn here for Marloag
Go over the small humped bridge about 150 metres and The Cork North Pole Outpost is the next left!
Our experience is not like a regular visit to Santa! We are an interactive Elf Experience where the Elves and their work in The Outpost is a big part of your visit. The final part of your experience will include a short family visit with Santa. After this each child will visit the Toy Shop where they will get to select their own toy as a special gift from Santa.
Yes – you are most welcome to take your own photos or videos. There will also be an Elf photographer on hand and these photos will cost an additional €10 but this is totally optional. We also offer discounts for more than one photo purchased per family.
No – Our Elf photographer will be on hand to take photographs that will cost €10 for one and €15 for two but this is totally optional. You are most welcome to take your own photos or videos.
This year we are an indoor and outdoor experience so dress for the weather! Make sure to bring proof of immunity and a photo id. Also if you would like to bring your letter for Santa if you wish to post it at the Elf post office, and of course your booking reference. You don’t need to print your booking reference you simply need to quote your booking name. Please ensure to arrive 15 mins before your booking time as the time on your booking is the time you go into The Outpost.
The Commodore Hotel
Knockeven House Hotel
Ard na Laoi
Traveling time to The Cork North Pole Outpost Experience: 5-7 minutes by car Great Island and Little Island: Fota Island Resort The Radisson Blu Traveling time to The Cork North Pole Outpost Experience: 10-15 minutes by car Cork City: The Imperial Hotel Hayfield Manor The Clarion Hotel Silver Springs Moran Hotel Traveling time to The Cork North Pole Outpost Experience: 15-20 minutes by car Please also find a link to a list of other accommodation options for East Cork: The Ring of Cork
The Outpost is a 60-75 minute theatrical production and therefore has limited capacity. For each booking time only a few families can enter our magical Elf world. The Elves make sure we do it this way so you can have time with the Elves at the Outpost (when they are not busy making toys…!). Each tour runs every 15 minutes and can only be booked in advance online or on the Elf telephone.
The Cork North Pole Outpost Experience is an immersive theatrical experience for the whole family to enjoy together. Much like going to see a performance in the theatre there is a charge for adults. We very much encourage adults to get involved and become part of an experience that will celebrate the magic of a child’s belief in Father Christmas and create memories for all the family.
Of course! Babies are classified as a child under the age of 12 months. Please note that a baby ticket does not include participation in any of the activities or qualify for a gift. If you wish for your baby to receive a gift from Santa please select the Baby with Present ticket option.
We are happy to discuss group bookings with you. Please email HeadElf@NorthpoleCork.com
The experience finishes after 60-75 minute. We are happy to recommend a number of venues to bring your group should you wish to make a day of it. Please contact us for more information.
The Cuskinny Cafe is located in the Check-in area, serving hot and cold drinks, cakes and hot waffles all day. Step outside our magical world and Cobh is just 5 minutes away with lots of great restaurants for families.
We advise families arriving just 15 mins before their booking time. Facilities are extremely limited in our wooded waiting area so please try not to arrive too early.
Thank you for your cooperation in helping us to keep The Cork North Pole Experience as safe, welcoming and comfortable as possible for our audiences, staff and performers. Please help us by playing your role and adhering to the following policies.
- Please familiarise yourself with the signs and symptoms of Covid-19 and keep up to date with the HSE website for current guidelines and restrictions.
If you are feeling unwell or displaying symptoms of Covid-19 up to 14 days prior to the event we ask that you remain at home and self-isolate. Our customer service team can arrange a 50% refund of your ticket once notified 24hrs in advance and a full refund if notified 7 days in advance of your booking date.
There is reduced capacity in our experience due to current indoor gathering limits therefore please maintain social distancing.
Your full contact information will be required at booking to ensure full and thorough contact tracing is possible if needed later.
- Please arrive 15 minutes before your booking time to enable safe entry for all audience members. Latecomers will join their group.
- Face coverings are mandatory and must be worn at all times indoors. Please ensure you are wearing your face covering correctly.
- Have your e-ticket or mobile device ready to scan upon entry and please use contactless payments where possible to enable faster, touch-free transactions.
- Practise good hand and respiratory hygiene – hand sanitisers are provided throughout the theatre, so please use this as often as required.
- Adhere to the queueing systems in place, following staff instructions when required.
- Be mindful of social distancing always.
- Please sit/stand in the allocated seating and standing areas indoors and do not change or move seats once you have been seated. Remain in your areas throughout the duration of the performance if possible.
No. Parking is Free.
The time of your booking is the time you enter our Outpost. In the unfortunate event that you are running late each family joins their allocated group where ever they maybe in The Outpost at that particular time. This may result in you missing some of the Outpost rooms. We ask all families to arrive 15 mins in advance of their booking time to ensure this is avoided.
We are lucky to be an indoor event and therefore wet weather conditions do not affect our experience. In the unfortunate event of extreme weather conditions (Red Weather warning), if the Outpost is unable to open it’s doors, a full refund will be provided to all bookings for that time and or date.
In the unfortunate event that you can’t make it to The Outpost, if you cancel more than seven days before your booking date we will be delighted to provide you with a full refund. If you need to cancel less than seven days and up to 24 hours before your booking time we will offer a 50% refund. In the event that we are able to resell your tickets we will provide a full refund. All tickets are also transferable. Just email HeadElf@NorthpoleCork.com.
Due to administration costs, a €1.00 per ticket booking fee is included in the price of all tickets sold. Refunds under any circumstances, only apply to ticket prices and not booking fees. Booking fees are charged at the start of a transaction for services and cannot be refunded by the operator. Please note in buying a ticket you agree to these Terms & Conditions.
Yes of course. Just call our helpline at 021 2428868 or email HeadElf@NorthpoleCork.com. Please note an administration charge of 5 Euros applies. Date changes are subject to availability. A minimum of 24 hours notice is required.
The outdoor and indoor areas are fully wheelchair accessible. Some of the car park terrain and pathways to Santa’s cabin have uneven surfaces and may be difficult to bring a wheelchair but we will have assistants at hand if you need any assistance. Disabled parking close to our check in area. If you need further assistance on the day simple call our helpline at 021 2428868 or give us advance notice of your arrival just email HeadElf@NorthpoleCork.com if you have any other queries.
The outdoor and indoor areas are buggy friendly. Some of the car park terrain and pathways to Santa’s cabin have uneven surfaces and may be difficult to bring buggies but we will have assistants at hand if you need any assistance.