Terms and Conditions

Cancelation policy

In the unfortunate event that you can’t make it to The Outpost, if you cancel more than seven days before your booking date we will be delighted to provide you with a full refund. If you need to cancel less than seven days and up to 24 hours before your booking time we will offer a full credit note to you or a 50% refund. All tickets are also transferable. Just email HeadElf@NorthpoleCork.com.

Refund Policy

Due to administration costs, a €1.00 per ticket booking fee is included in the price of all tickets sold. Refunds under any circumstances, only apply to ticket prices and not booking fees. Booking fees are charged at the start of a transaction for services and cannot be refunded by the operator. Please note in buying a ticket you agree to these Terms & Conditions.
Refunds will be the following on a per ticket basis:
Child €23.50
Adult €13.50
Toddler €11.00
Baby with Present €7.00
Photo €10.00

Booking Conditions

By purchasing tickets or attending our Experience, you expressly acknowledge the investment we have made to create and bring an authentic and high quality theatre production to you and y our family and friends. You also agree to not do anything to infringe, replicate or interfere with the intellectual property rights or use of any part of our theatrical Experience for any commercial purpose without prior or written consent.

On the day of your booking we ask you to adhere to the following booking conditions;

  • Please arrive no more than 15 mins before time booked on your ticket. Due to limited spaces visitors arriving earlier will not be permitted to enter the experience park until 15 mins before the event.
  • Photos are not included in your ticket price, they are available to purchase online and on our premises on the day.
  • Please note this year our experience is a combination of indoors & outdoors. Please dress appropriately for the weather and we strongly advise to wear sensible shoes and avoid wearing high-heels. Please note TGMS Productions Ltd will not be responsible for any damages to your car, clothing or personal belongings during your visit.
  • Should you run late you will join your tour, therefore skipping any of the elements of the experience they have already visited unfortunately.
  • Should you arrive late we can not guarantee you will be able to meet with your booking party should other groups have booked into your booking time.
  • Should you turn up on the wrong day, unfortunately your ticket will not be valid
  • Should you wish to change your booking time or date we require a minimum of 24 hours notice prior to your booking time/date. Please note an admin fee of 5 Euros applies to the change of booking
  • We advise you to book all of your group in advance as there is limited availability for this event.
  • Should you wish to book additional guests simply book the same date and time online and they will be part of your party. Additional photos can be purchased on your visit.
  • We advise you to book all of your group in advance as there is limited availability for this event.
  • Should you wish to book additional guests simply book the same date and time online and they will be part of your party. Additional photos can be purchased on your visit.
  • Smoking is not permitted on any part of our Experience.
  • Adults are determined as over 16 years of age. Adult tickets are entitled to be part of the experience and enjoy the theatrical elements. Children who hold a children ticket will receive a gift in our Elf Toyshop. The baby ticket without present will enter free of charge and will enjoy “observer status” for our experience.
  • The timing and rotation of our theatrical rooms and activities is at the sole discretion of our management team
  • Pets and other animals are not permitted into the experience. We do permit guide dogs, assistant dogs and hearing dogs. We ask that you make us aware at the booking stage if you would like your dog to accompany you please email bookings@northpolecork.com
  • The experience will take place indoors and outdoors. For the outdoor elements we would ask that you dress appropriately for the weather and pay particular attention to you footwear. We strongly advise to avoid wearing high-heels, In our natural environment there are normal hazards such as roots, branches, uneven pathways, mud, puddles and low hanging branches or trees. We ask that you take care of you and your family in this environment and pay attention in these areas.

Weather

Should we close due to weather we will announce on our website and Facebook page and will contact you via email. All tickets will be refunded in full or when possible transferred to another date. If you do not have access to these platforms our answering machine will be updated daily with details of the event.

Should the event be open but you decide not to travel we will be unable to refund your ticket.

Change of time or date of booking

Should you wish to change the time or date of your ticket you will need to call the booking office at +353 21 2428868 or email HeadElf@NorthpoleCork.com. A booking fee of €5 will apply.